Privacy Policy
What we collect when you book a locksmith, who sees it, and the rights Texas law gives you over it.
Short version: we collect what a dispatcher needs to send a technician and stand behind the work, we never sell it, and Texas law gives you the right to see, fix or delete it. The sections below spell out each piece. The gray line under each heading is a plain-words summary; the full text underneath is what controls.
What we collect
Only what a dispatcher needs to send a tech and stand behind the job.
When you call, text or send a form, we ask for your name, a callback number, the service address and what went wrong. For car key work we also need the year, make and model, sometimes the VIN, because the key blank and the programming path depend on it.
Texas law obligates a locksmith to confirm you have the right to the lock being opened. A technician may look at your ID, vehicle registration or a lease before starting. We sight those documents on the spot. We do not photograph or keep copies of them.
The website itself logs the usual technical traces: pages viewed, browser type, rough region. Nothing on this site requires an account, and there is none to create.
How we use it
Dispatch, quote, warranty. That is the whole list.
Your details go to the dispatcher who books the job and to the one technician assigned to it. After the visit the job record stays on file under your phone number, which is how a 90-day warranty claim gets pulled up without a receipt.
We do not run marketing lists. Booking a job does not subscribe you to anything, and you will not hear from us again unless it concerns your job or you reach out first.
Texting
We text back when you text us. STOP ends it.
If you text our number, replies come from a dispatcher about your job: a quote, an arrival window, a follow-up question. Message frequency varies with the conversation. Message and data rates from your carrier may apply.
Reply STOP at any time to end messages, or HELP for assistance. Phone numbers collected through texting are not sold or handed to third parties for their own marketing.
Phone calls
Calls may be recorded so the quote you heard is the quote on file.
Calls to our dispatch line may be recorded for accuracy: the price quoted, the address given, the work approved. Texas permits recording when one party to the call consents, and as a party to the call, we consent. Recordings stay internal and are deleted in the normal course of business.
Your rights under Texas law
Ask what we hold, fix it, or have it deleted. Free.
Texas residents can ask us to confirm what personal data we hold, get a copy of it, correct it, or delete it. Send the request to info@apexlocksmithpros.com or call (469) 712-5422 and say it concerns your data. We verify the request against the phone number on the job record, then answer within 45 days as the statute sets out.
There is no charge for a first request, and we will not treat you differently for making one. If you believe a request was mishandled, you may also contact the Office of the Texas Attorney General, which enforces the Act.
Security and breach notice
Locked down, and if something leaks, you hear it from us fast.
Job records live in access-controlled systems, not in spreadsheets passed around by email. Card payments run through the processor's own secured channel; full card numbers never touch our records.
Texas Business and Commerce Code chapter 521 requires notice of a breach of sensitive personal data without unreasonable delay, and no later than 60 days after discovery. If that day ever comes, we will tell you what was exposed and what we did about it, in plain words.
How long we keep it
Through the warranty window, then as tax law demands, then gone.
Job records are kept at least 90 days past completion to back the workmanship warranty, then as long as Texas tax and accounting rules require business records to exist. After that they are purged. Website analytics data ages out on the analytics platform's standard schedule.
Children
This site is for vehicle and property owners, not kids.
Our services and this website are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal data, contact us and we will delete it.
Changes to this policy
New date at the top, old promises kept.
When this policy changes, the effective date above changes with it. A revision will not loosen what we promised about data already collected; rules in force when you gave us your information keep applying to it.
Contact
A phone number a human answers, daily 8 to 8.
Privacy questions go to info@apexlocksmithpros.com or (469) 712-5422, daily 8 AM–8 PM. By mail: Apex Locksmith Pros, McKinney, TX 75071.
Related: Terms of Service · 90-day workmanship warranty